How to · refund
Get a refund
from HubSpot
Reviewed by Switchpoint Editors ·
The play
How to ask
- 1
Reach out to your CSM in writing with the invoice ID.
- 2
Reference the cancellation notice clause in your order form.
- 3
Escalate via Billing Support if no response within 5 business days.
Reality check
What usually doesn't work
- Annual contracts are non-refundable mid-term in most cases.
- Downgrades during a term don't refund the difference — you keep paying the higher tier.
Once the refund is in motion, you'll probably want to cancel HubSpot and pick a replacement. Start here: HubSpot alternatives