How to · cancel
How to cancel
Intercom
Reviewed by Switchpoint Editors ·
The steps
Cancellation steps
- 1
Owner opens Settings → Workspace → Billing → Cancel subscription.
- 2
Export conversation history from Settings → Data → Conversations export.
- 3
Export contacts and companies as CSV.
- 4
Disable the messenger snippet on your site so visitors don't see a 404.
Don't get burned
Watch-outs
- AI Agent (Fin) usage is billed in arrears — final bill arrives weeks after cancellation.
- Annual contracts cancel at end of term — confirm in writing 60 days ahead for some plans.
- Conversation exports take days to process; start before you cancel.
Before you cancel
Pick the replacement
Cancelling without a destination is the most common reason teams come back. Here's what we recommend instead of Intercom.