Customer support · 2026
Chatwoot·vs·Crisp
Two solid choices in customer support. Here's how they stack up on pricing, fit, and trade-offs — so you can decide in a minute.
Reviewed by Switchpoint Editors ·
Contender A
Chatwoot
Open-source customer engagement suite.
- Teams who want to self-host and own their data.
- Free self-hosted. Cloud from $19/agent/mo.
Best for
Pricing
Pros
- Open source
- Self-hostable
Trade-offs
- Self-hosting takes ops effort
Contender B
Crisp
Affordable all-in-one chat, inbox, and helpdesk.
- SMBs who want messenger plus help center cheaply.
- Free. Pro $25/mo per workspace.
Best for
Pricing
Pros
- Flat workspace pricing
- Lots of channels
Trade-offs
- UI less polished
The matrix
Side-by-side
Best for
Chatwoot
Teams who want to self-host and own their data.
Crisp
SMBs who want messenger plus help center cheaply.
Pricing
Chatwoot
Free self-hosted. Cloud from $19/agent/mo.
Crisp
Free. Pro $25/mo per workspace.
Top strength
Chatwoot
Open source
Crisp
Flat workspace pricing
Biggest trade-off
Chatwoot
Self-hosting takes ops effort
Crisp
UI less polished
The verdict
Which should you pick?
Teams who want to self-host and own their data.
SMBs who want messenger plus help center cheaply.
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