How to · cancel
How to cancel
Slack
Reviewed by Switchpoint Editors ·
The steps
Cancellation steps
- 1
Owner navigates to your workspace name → Settings & administration → Workspace settings → Billing.
- 2
Click Cancel subscription and confirm.
- 3
Export message history under Settings → Import/Export Data (Standard exports public channels; Corporate exports DMs).
- 4
Confirm the refund of unused time appears on the next billing email.
Don't get burned
Watch-outs
- Free Slack hides messages older than 90 days — export before cancelling.
- Only the workspace primary owner can cancel; admins cannot.
- DM exports require Corporate plan or an approved Discovery API integration.
Before you cancel
Pick the replacement
Cancelling without a destination is the most common reason teams come back. Here's what we recommend instead of Slack.