switchpoint

CRM · ecommerce brands · 2026

Best crm
for ecommerce

Ecom teams care about deep integrations with Shopify/Klaviyo/Meta, fast iteration on creative, and tooling that respects margin.

Top pick

Attio

Modern, customizable CRM with great UX.

Picked for ecommerce because it integrates with the rest of your stack and scales as the team grows.

Try Attio

The full shortlist

All 5 picks

  1. 1

    Attio

    Modern, customizable CRM with great UX.

    Free. Plus $34/user/mo.

    Picked for ecommerce because it integrates with the rest of your stack and scales as the team grows.

    Pros

    • Beautiful UI
    • Highly customizable

    Trade-offs

    • Newer, fewer integrations than HubSpot
    Visit Attio
  2. 2

    HubSpot

    All-in-one CRM, marketing, and sales platform.

    Free CRM. Starter from $20/mo. Hubs add fast.

    Picked for ecommerce because it integrates with the rest of your stack and scales as the team grows.

    Pros

    • Tight integration across sales/marketing
    • Robust automations
    • Free tier real teams can ship on

    Trade-offs

    • Hub bundling balloons cost
    • Contact tier pricing
    • Marketing Hub jumps to $800+/mo fast
    Visit HubSpot
  3. 3

    Salesforce

    The enterprise CRM standard — endlessly configurable, priced accordingly.

    Starter $25/user/mo. Pro $100. Enterprise $165. Add-ons everywhere.

    Picked for ecommerce because it integrates with the rest of your stack and scales as the team grows.

    Pros

    • Most configurable CRM on the market
    • Deepest ecosystem and integrations
    • Audit, permissions, governance for regulated orgs

    Trade-offs

    • Painful for sub-50 teams
    • Requires an admin or partner to run well
    • Sticker price rarely matches the final bill
    Visit Salesforce
  4. 4

    Zoho CRM

    Full-suite CRM at a fraction of Salesforce's price.

    Standard $14/user/mo. Enterprise $40.

    Picked for ecommerce because it integrates with the rest of your stack and scales as the team grows.

    Pros

    • Aggressively priced
    • Wide module coverage
    • Tight integration with the Zoho suite

    Trade-offs

    • UX is dated in places
    • Support quality varies by region
    Visit Zoho CRM
  5. 5

    Close

    Inside-sales CRM with calling, SMS, and email built in.

    Startup $49/user/mo. Professional $99.

    Picked for ecommerce because it scales as the team grows.

    Pros

    • Built-in calling and SMS
    • Strong sequences
    • Faster to roll out than Salesforce

    Trade-offs

    • Per-seat pricing adds up
    • Less ecosystem depth than Salesforce
    Visit Close

Questions

FAQ

What's the best crm for ecommerce?

Attio. Picked for ecommerce because it integrates with the rest of your stack and scales as the team grows.

Is there a free option?

Yes — several picks have free tiers. Start with Attio.

How was this list ranked?

We re-rank each category against the buying criteria of ecommerce brands: pricing, integrations, simplicity, and privacy. No 50-tool listicles. No fake winners.